Questions, answered.

For non-account customers, a standard visit has a £180 booking fee and a rapid response visit has a £250 booking fee, both including VAT. The booking fee is deducted in full from your final bill, so you only pay it once.

Standard visits are booked into the next available slot. Rapid response is for urgent issues such as active leaks, loss of power or anything unsafe, and gets priority attendance. If it's an emergency, call us on 0207 183 8689 as well as booking online.

After you book, you'll get a link to your own job page where you can pay the booking fee securely by card (handled by Stripe). The balance is invoiced when the work is complete. Account clients are billed on agreed terms.

We're based in Shoreditch and work across London, for homes, rental properties, offices, retail and hospitality sites.

Yes. Every project is backed by our 3-year workmanship warranty, and we're fully insured with public liability cover.

Yes. We cover every trade at first-line level and specialise in carpentry, tiling, plumbing, electrics and appliances. Where a job needs a registered or niche specialist, such as gas work, refrigeration or manufacturer-specific parts, we bring in the right expert and manage the job as your technical lead.

Yes. Commercial and hospitality clients can have a retainer with planned maintenance visits, priority call-outs and an account on our client portal for reporting faults and tracking jobs. Get in touch to arrange a site visit.

Every booking gets a job page with live status, notes, photos and the signed job sheet once the work is done. Account clients can log in to the client portal to see all their sites and jobs.

Yes. We look after properties for owners who live overseas, arranging access, liaising with tenants and sending photo reports so you always know what's been done.